Shipping Policy

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ORDER PROCESSING TIME

ORDERS PLACED WITH 2K ENDURO ARE TYPICALLY PROCESSED WITHIN 1–2 BUSINESS DAYS. ORDERS PLACED ON WEEKENDS OR HOLIDAYS WILL BE PROCESSED ON THE FOLLOWING BUSINESS DAY.

SHIPPING RATES & DELIVERY ESTIMATES

WE OFFER SHIPPING ACROSS CANADA AND INTERNATIONALLY. SHIPPING COSTS WILL BE CALCULATED AT CHECKOUT BASED ON ORDER WEIGHT, DIMENSIONS, AND DESTINATION.

• STANDARD SHIPPING (CANADA): APPROXIMATELY 7-14 BUSINESS DAYS

• EXPEDITED SHIPPING (CANADA): APPROXIMATELY 5-7 BUSINESS DAYS

• INTERNATIONAL SHIPPING: DELIVERY TIMES VARY BY COUNTRY; TYPICALLY 7–30 BUSINESS DAYS

SHIPPING CARRIERS

WE PRIMARILY SHIP VIA CANADA POST, FEDEX, UPS, AND PUROLATOR, DEPENDING ON AVAILABILITY AND CUSTOMER LOCATION.

ORDER TRACKING

ONCE YOUR ORDER HAS SHIPPED, YOU’LL RECEIVE A TRACKING NUMBER VIA EMAIL. PLEASE ALLOW UP TO 24 HOURS FOR TRACKING INFORMATION TO UPDATE.

LOCAL PICKUP

LOCAL CUSTOMERS IN BRITISH COLUMBIA MAY CHOOSE THE LOCAL PICKUP OPTION DURING CHECKOUT. WE WILL CONTACT YOU VIA EMAIL WHEN YOUR ORDER IS READY FOR PICKUP.

CUSTOMS, DUTIES & TAXES

ORDERS SHIPPED INTERNATIONALLY MAY INCUR CUSTOMS DUTIES, TAXES, AND FEES UPON ARRIVAL IN YOUR COUNTRY. CUSTOMERS ARE RESPONSIBLE FOR THESE ADDITIONAL CHARGES. 2K ENDURO DOES NOT CONTROL OR ESTIMATE THESE CHARGES.

DAMAGES & LOST PACKAGES

IF YOUR ORDER ARRIVES DAMAGED OR IS LOST IN TRANSIT, PLEASE CONTACT US WITHIN 48 HOURS OF THE EXPECTED DELIVERY DATE. WE WILL WORK WITH YOU AND THE SHIPPING CARRIER TO RESOLVE ANY ISSUES PROMPTLY.

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IF YOU HAVE ANY OTHER QUESTIONS ABOUT OUR TERMS, PLEASE FEEL FREE TO EMAIL TWOKINGSINC@SHAW.CA